ಮರುಪಾವತಿ ನೀತಿ

We have a 7-day standard warranty policy, which means you have 7 days after receiving your item to request a return-replace-refund*.

To be eligible for a return, your item must be in the same condition that you received it, unused, with all fittings if applicable, and in its original packaging. Shipping amount will not be refunded in case of refunds or order cancellations during transit. You’ll also need the receipt or proof of purchase, such as order Id or Transaction Id.

To start a return, you can file for returns or refunds at REFUND AND RETURN. Please note that returns will need to be sent to the following address: 
Alatool Accessories
#50, G-01, Abode
Wheelers Road Extension
CK Gardens, Bengaluru
Karnataka, India
Pin: 560084
Mob: +91 9739699596

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package in the email. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at alatoolaccessories@gmail.com or WhatApp us at +91 9739699596

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. If we receive the request for refund or damage issues after 24 hours of delivered status, these orders will not be considered in the Damage and Issues category. No refund will be provided in this scenario.

Exceptions / non-returnable items
Certain types of items cannot be returned, like no warranty products (Mentioned on each product description) , custom products (such as special orders or personalized items), and Maintenance or care products (such as Chain Lubes, Polishes). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on non-warranty items or non-warranty selected Items.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, a new item will be shipped within 2-3 business days.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at alatoolaccessories@gmail.com OR +919739699596